This Privacy Policy describes how Fabric AI Labs, LLC (“Fabric,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes information in connection with our websites, marketing, demos, and related services (collectively, the “Services”). By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
1. Information we collect
We may collect the following categories of information, depending on how you interact with us:
- Contact and account information, such as your name, email address, company name, job title, phone number, and similar details you submit through forms, scheduling tools, or when you communicate with us.
- Usage and device information, such as IP address, general location derived from IP, browser type, operating system, pages viewed, referring / exit pages, and timestamps. We may collect this through logs, cookies, and similar technologies.
- Support and communications, including messages you send us, feedback you provide, and records of your correspondence with our team.
- Information you choose to share in connection with a pilot, proof of concept, or technical evaluation, which may include descriptions of your environment or sample questions. Unless we expressly agree otherwise in a separate written agreement, treat any highly sensitive or regulated data in accordance with your own policies and only share what is necessary.
2. How we use information
We use information to:
- Provide, operate, maintain, and improve the Services;
- Respond to inquiries, schedule meetings, and communicate about Fabric;
- Send administrative messages, security notices, and policy updates;
- Analyze usage trends, measure campaign performance, and improve our website experience;
- Protect the security and integrity of our systems, detect fraud or abuse, and comply with law; and
- Evaluate or complete a merger, acquisition, financing, or sale involving Fabric AI Labs, LLC.
3. Cookies and similar technologies
We and our service providers may use cookies, local storage, pixels, and similar technologies for functionality, analytics, and marketing. You can control cookies through your browser settings. If you disable certain cookies, parts of the Services may not work as intended.
4. How we share information
We may share information with:
- Service providers who perform services on our behalf (for example hosting, analytics, email delivery, customer relationship tools, and scheduling), subject to appropriate confidentiality and security obligations;
- Professional advisors, such as lawyers and accountants, where necessary;
- Authorities, if we believe disclosure is required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Fabric, our users, or others; and
- Business transfers, in connection with a merger, acquisition, reorganization, or sale of assets, in which case information may be transferred as part of that transaction.
We do not sell your personal information for money as that term is commonly understood.
5. Retention
We retain information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer period is required or permitted by law. Retention periods may depend on the nature of the data and our relationship with you.
6. Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, or alteration. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security.
7. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights available to you, contact us as described below. We may need to verify your request before responding.
8. Children’s privacy
The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us and we will take appropriate steps to delete it.
9. International visitors
Fabric AI Labs, LLC is based in the United States. If you access the Services from outside the United States, you understand that your information may be processed in the United States and other countries where we or our service providers operate, which may have different data protection rules than your jurisdiction.
10. Third-party sites and services
The Services may contain links to third-party websites or integrations. This Privacy Policy does not apply to those third parties. We encourage you to read their privacy policies before providing information to them.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above. If changes are material, we will provide additional notice as required by law.
12. Contact
Questions about this Privacy Policy may be directed to Fabric AI Labs, LLC using the contact options on our website, including our Book a demo page.
